How to return an item?

How to return an item?

Here are the steps to follow to return an item or order to us. Make sure you are viewing the correct section, depending on the reason for returning the item.

A. For a return or exchange of product

B. For item breakage or discoloration under warranty

A. For a return or exchange of product

1. First make sure that the item meets the conditions for returning items and that you will be able to return the item to us within 30 days following delivery of your order as indicated in our return and return policy. 'exchange.

2. Contact us by email at info@aureaboutique.com or using this form and make sure to enter the following information:

   • Your first and last name.
   • Your order number.
   • The model of the item you are returning or exchanging.
   • The reason for returning the item or the size you want to exchange it for.
     
     

   You don't need to wait for our response to send us the item.

3. Package the item you want to return or exchange in a padded envelope and mail it to the following address:

   Aurea Boutique
   433 5th avenue
   Verdun, QC, H4G 2Z2
   Canada

   Shipping to return an item to us is at the customer's expense.

4. We will confirm receipt of the package to you by email and we will make the exchange or give you a credit on our online store.

Make sure items are well packaged! We will not be able to accept the return if the item arrives damaged. Padded envelopes are available at all postal counters.

Check that you have written the correct address on the package! We will not be able to exchange or refund if we do not receive the item.

Delivery time for a package can take up to 9 business days. Make sure to send the package on time so that it is delivered to us within 30 days of receipt.

B. For item breakage or discoloration under warranty

1. Contact us by email at info@aureaboutique.com and make sure to include the following information:

   • Your first and last name.
   • Your order number.
   • Which item is damaged?
   • A description of the damage.
   • Photographic proof.
     
     

2. Wait for our email response before sending us the item. We will check the condition of the item to make sure it is covered by warranty.

3. After our confirmation, pack the damaged item with all its parts in a padded envelope and post it to the following address:

   Aurea Boutique
   433 5th avenue
   Verdun, QC, H4G 2Z2
   Canada

   Shipping to return an item to us is at the customer's expense.

4. We will confirm receipt of the package to you by email and we will repair or replace the item. We will send it back to you free of charge afterwards.

Check that you have written the correct address on the package! We will not be able to repair or replace if we do not receive the item.