Exchanges and Warranty

Lifetime Color Warranty

Our lifetime Color Warranty assures you that we will replace, free of charge, any jewelry showing signs of discoloration in our stainless steel jewelry with a PVD coating or in our gold-filled jewelry.

However, please note that this guarantee does not cover items such as pearls, cubic zirconia, or any material that is not stainless steel or gold-filled. Furthermore, it excludes breakages, signs of wear, scratches, losses, or any other accident that may have damaged the product. See our breakage warranty here.

It's important to note that the gold color may slightly darken over time, and the Lifetime Color Guarantee will not apply in these cases.

For some pieces, completely covering the item with a PVD coating may be challenging due to our manufacturing processes. Often, chain assembly is done prior to the application of the coating, which may result in certain hidden parts not being covered.

Refer to the Return section to learn the steps for returning an item under warranty."


If one of your Aurea jewels breaks within 60 days of purchase despite normal use, contact us and we will be happy to repair your jewel for free. If it is not possible to repair it, we will replace it.

Consult the section Return to know the steps to follow to send us back a broken article under warranty.

Return and exchanges

Shop with peace of mind at Aurea! If you are not satisfied with your purchase or if you ordered the wrong size, you have a period of 30 days following receipt of your order to return the item to us. We can then make an exchange or give you a credit on our online store. It is important that returned items arrive no later than 30 days after you receive your order and that they meet the return conditions for items below, otherwise we will not be able to accept the exchange or give you credit. Returns that do not meet these conditions will be sent back to you, without exchange or credit.

Consult the section How do I return an item? to know the steps to follow to return an order to us.

Conditions for returning items

Items you want to return must not have been worn (other than to try them on) and must be sent back to us in their original packaging. We reserve the right to refuse a return or exchange if the item is damaged. A return that does not meet these conditions will be sent back to the customer in the condition in which we received it.

Consult the section How do I return an item? to know the steps to follow to return an order to us.


Do not hesitate to contact us if you have any questions regarding our policy! Please note that Aurea is not responsible for goods stolen or lost in the post.